What to have ready for your first home care conversation

For the website inquiry, keep it brief

Enter your own name, email address, the care ZIP code in Kentucky, and your relationship to the inquiry. A phone number is optional unless you choose SMS consent. You can submit the form without agreeing to text messages.

The form is for first contact, not for sending participant records. Do not include someone else’s identifying details, Medicaid ID, diagnosis, financial documents, or medical records. Better Life will explain how any necessary information should be shared privately.

For follow-up, prepare a short picture of the day

• The location where care is needed, even if you are calling from somewhere else.
• Two or three activities that need help, and what the person can and wants to do independently.
• The days or times you would like to discuss.
• Existing help from family members or other services.
• Who the person wants involved in decisions and follow-up conversations.
• Whether you are considering private pay, have an HCB Waiver authorization, or are still exploring the program.

A specific example often helps: “We would like to discuss help with getting dressed and breakfast on weekday mornings.” That is a request to explore, not a schedule that has already been agreed.

If you are considering private pay

Ask which requested tasks can be included, which schedules can be discussed, and how the price is determined. Ask for an explanation of the proposed terms, including changes and cancellations, before agreeing to an arrangement.

Better Life offers private-pay home care. No price or start date is established by the website inquiry. If cost is a deciding factor, make that part of the first discussion so you understand what is being proposed.

If you are considering the HCB Waiver

Explain your stage in the process: exploring the program, applying, waiting for access, or discussing already authorized services. For current program instructions, consult Kentucky’s official HCB Waiver information. The appropriate state or program contact can address eligibility and application status.

Ask how a proposed home care arrangement would relate to the person’s service authorization and any participant responsibility. Our Kentucky HCB Waiver guide explains why Medicaid enrollment, waiver access, and authorization are separate questions.

Before ending the conversation

Write down what was confirmed, what still needs to be checked, and the next step. Ask whom to contact with further questions. If a date, task, or payment detail is important, make sure both sides understand whether it is agreed or still under discussion.

If you are considering a day-program setting rather than help at home, ask specifically about adult day healthcare in Frankfort. That service is available only in Frankfort.

Continue reading

• Questions for comparing providers
• Information for professional referrers

Talk with Better Life

You do not need to have every detail settled before you contact us. Share your own contact information and the ZIP code where help is needed. We can discuss the service, schedule, and payment questions that matter to your situation.

Please keep participant names, Medicaid IDs, diagnoses, and medical records out of the website inquiry. We will explain how to share necessary information privately.